Travel & Hospitality Podcast

Most guests give a lot of their data to hotels prior, during, and after their stay. Only a fraction is used to create a more personalised guest journey.
We discuss actionable steps for small, independent hotels without a large budget to implement towards a better use of guest data and personalised service.

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations.
Follow us on our journey and find out, what...

Service is key! We all know that in hospitality... But how do you cultivate, foster, and maintain excellent service? We had some interesting findings in our 45 mystery shops and want to discuss good service and how to achieve it.

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations.
Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part...

In this episode we want to talk about the "concept globale" or the "overarching concept" of a hotel. This is something we sometimes didn't see in hotels we visited, even though it is an integral pillar for manging a successful hotel.
Let's discuss this idea and actionable steps you can take toward formulating it, so your hotel will be stustainably profitable!

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations....

In this first episode of our mini-series, we want to discuss what impressed us most during our 45 mystery shops in the French speaking part of Switzerland. We highlight the biggest strengths of the hotels we visited and discuss the pros and cons of star ratings. Our team encountered various unique selling points hotel, so stay tuned and find out in this episode!

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet...